Frequently Asked Questions
E-Tickets
What are the Terms and Conditions?
The Terms and Conditions are the following:
- Printed E-Ticket must be presented to driver for travel
- Each passenger traveling must have a printed e-ticket
- E-tickets are special fare tickets available for online purchase only
- E-tickets are valid for date and schedule selected at time of purchase
- Each customer must show a valid photo ID (matching name on E-ticket)
- E-tickets are non-refundable/non-exchangeable
- E-tickets are not a reservation; passengers will be boarded on a first come, first serve basis
How will the tickets be delivered?
Upon purchase, you will receive an email confirming the sale with the tickets as a link. A valid e-mail address is required to use this service.
What if I did not receive my e-ticket via e-mail?
First check your e-mail spam filter or "trash" to confirm that the e-mail was not directed there in error. If you have multiple e-mail addresses be sure to check the address you used when placing your order.
If you have not received the email within two hours of placing your order and are unable to re-print your ticket, please contact our E-Ticket Service Center. An agent may be reached via e-mail at etickets@hoosierride.com or by phone at 800 544-2383 between the hours of 8am – 5pm Monday through Friday.
Note: This service is not available outside of our regular business hours.
When calling please provide the agent with the following information:
- First and Last name of passenger traveling & purchaser
- Origin/Departure City
- Date of Departure
- Confirmation Number if available
Please note that for security reasons additional information may be required.
If you are unable to reach the E-Ticket Support Center or are within one hour of scheduled departure, it is recommended that you purchase a new ticket at the ticket counter and submit the e-ticket information and your receipt for the additional ticket purchased to our E-Ticket Service Center for a Ticket Reissue valid for one year.
E-Ticket Service Center
7917 Third Street Rd
Louisville, KY 40214
What if I cannot print my tickets?
Check to make sure that your printer is functioning correctly. Only the following Miller Trailways Hoosier Ride Terminal/Agency ticket counters have e-ticket printing capability available. There is a $5.00 fee for printing at the ticket counter.
- Bloomington, IN
- Kokomo, IN
- Muncie, IN
- Princeton, IN
To ensure boarding, be sure to print your ticket before arriving at the departure gate.
Can I board the bus by showing my confirmation number, or confirmation document?
No. You must have a printed e-ticket with photo ID. The confirmation document cannot be honored in place of a printed e-ticket.
What should I do if I cannot print my ticket before going to the terminal? Can I have my ticket printed at the terminal?
Ticket printing is available only at the following ticket counters: Bloomington, IN; Kokomo, IN; Muncie, IN; and Princeton, IN. There is a $5.00 fee for printing E-tickets at the ticket counter. If departing from any other terminal, you should locate an Internet Cafe, public library, or similar facility where Internet Access and printing capability is available. This ticket is only available for use on Miller Trailways Hoosier Ride service and cannot be extended onto Greyhound service. Greyhound cannot and will not print your e-ticket. We are able to offer our online low fare ticket program, because you print your e-ticket on your own and proceed directly to the bus departure gate.
If I get to the bus terminal without a printed ticket, what can I do to board the bus?
If you cannot find a way to print your e- ticket before going to the terminal, and the terminal does not have printing capabilities, it is recommended that you purchase a new ticket at the ticket counter to travel. You may submit the e-ticket information and your receipt for the additional ticket purchased to our E-Ticket Service Center for a Ticket Reissue that will be valid for travel on any date for up to one year.
E-Ticket Service Center
7917 Third Street Road
Louisville, KY 40214
Do I need to bring anything else besides the e-ticket, in order to board the bus?
In order to travel with an e-ticket, the person traveling must present a valid photo ID that matches the name on the e-ticket. The travel date on the e-ticket must be the date that the ticket is presented.
Is my e-ticket a reservation for the bus?
An e-ticket is not a reservation. All Miller Trailways Hoosier Ride boarding is on a first come, first serve basis.
If I am unable to travel on the date originally selected, can I still use my e-ticket to travel on a different date?
No. An e-ticket has no value if it is not used by the person named on the ticket, on the travel date printed on the document. If one is not sure of the travel date, a standard ticket, that is both refundable and can be changed, may be purchased at any terminal or Tickets By Mail can be ordered by phone at 800-544-2383.
If I can't travel, can I give the ticket to someone else to use?
No E-tickets are non-refundable, non-transferable and cannot be changed. E-tickets can only be used by the person named on the ticket and a valid ID must be presented for travel.
What should I do if a driver does not accept my e-ticket?
If you do not agree with the reason why an e-ticket is not accepted for transportation by a Miller Trailways driver, you should request to be directed to a customer service representative to help resolve the matter. If no customer service representative is immediately available, contact the 800 number between the hours of 8:00 AM and 5:00 PM, no later than 24 hours from the time transportation was denied.
What if the bus I purchased an e-ticket for is canceled?
If a Miller Trailways Hoosier Ride schedule is canceled for reasons beyond our control, weather related, traffic, etc. Miller Trailways will honor the e-ticket on the next available schedule. If unable to travel on the next schedule, your e-ticket may be submitted to our E-Ticket Service Center: 7917 Third Street Road, Louisville, KY 40214, for a Ticket Reissue, that will be valid for travel on any date for up to one year.
Ticketing
How do I purchase a Miller Trailways ticket?
You may purchase tickets by visiting any Miller Trailways terminal or agent, by calling our toll-free Telephone Information Center at (800) 544-2383 or by visiting our on-line store.
* Tickets purchased through our online store are available for use only on Miller Trailways Hoosier Ride Service. If you require travel outside our network of locations, please go to www.greyhound.com for information about travel to more than 2,500 destinations nationwide.
Are tickets available by mail?
Yes. Customers who call our toll-free number at (800) 544-2383 and pay by major credit card may have tickets mailed anywhere in the United States. It's a convenient way to purchase tickets without having to wait in line at the terminal. Tickets are sent first-class mail as you order them; however, allow ten days between the date of purchase and the date of departure to make sure you receive the tickets. Please note the following details:
- Tickets by Mail are for one-way or round-trip travel.
- Credit Card purchases only. Miller Trailways accepts Visa, MasterCard and American Express cards issued in the U.S. only.
- Some (but not all) debit cards are accepted.
- We cannot send tickets that have not been paid for.
- Tickets are not mailed to locations outside the U.S.
- A Ticket by Mail is not a reservation. We still recommend that you be at the terminal one hour prior to departure.
- Tickets by mail are subject to refund and cancellation restrictions. Please confirm these restrictions prior to purchasing the ticket.
Does Miller Trailways provide ticketing for connecting bus transportation?
Yes. Miller Trailways has agreements with most major bus lines that allow us to book you a ticket valid on Miller Trailways and any other bus line that is a part of your travel itinerary.
Is there a charge to purchase tickets for another person in another city for same day departure?
We call that a "Prepaid Ticket Orders (PTO)". They are available at all ticket agencies and by phone for some departure cities. PTO allows you to send a same-day ticket to a person in another city for an additional fee of $10-$15 depending on origin and destination. Please allow 2 hours from time of purchase for departure. Simply call our Sales & Information Center at 800-544-2383.
Is there an expiration date for tickets?
One way tickets are valid for 90 days from date of purchase. Round trip tickets are valid for 1 year from date of purchase.
Is there a fee to change my origin or destination on an advance purchase?
There is a $10 fee to re-issue this ticket plus any difference in the cost of the new trip when compared to the cost of the old trip.
